Shipping & Returns

Shipping Policy

SHIPPING

We offer shipping through USPS and UPS on all domestic orders as a courtesy to our customers.

 

We ship everywhere in the United States (including Alaska, Hawaii, and Puerto Rico).

Domestic orders over $100 are eligible for free standard shipping.


We also ship internationally to all locations accessible via UPS. Depending on the location, import fees may apply. International orders do not qualify for free shipping.

 

Order Processing and Shipping

Most orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Allow an extra 5-7 days to process orders containing a personalized item.

You will receive another notification when your order has shipped. 

 

Domestic Shipping 

For orders over $100, we offer free standard shipping on all domestic orders.

The following shipping options are available:

 

Shipping Method                  Estimated Shipping Time                                      

Standard                                   3 to 5 business days                          

Expedited                                  2 to 3 business days                                               

Return & Exchange Policy

Please ensure all of your shipping details are 100% correct before placing the order.

LeiLeiLime is not responsible if incorrect or missing shipping information is provided at check out. We will not process any refunds in such circumstances.

LeiLeiLime is responsible for delivering items to the shipping address provided at check out. We are not liable if the item is lost or stolen after the item has been marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If you've made a mistake with the shipping address or want to change or cancel an order, please email service@leileilime.com within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept any changes or cancellations.

Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.